---
title: "How does the chat window work?"
description: "In this article, we show you how our chat window works and how you can make the best use of the various features."
url: https://help.dotsimple.io/en/articles/80-how-does-the-chat-window-work
collection: "Getting started"
updated: 2026-07-03
language: en
alternates: [de]
---

# How does the chat window work?

In this article, we show you how our chat window works and how you can make the best use of the various features.

**1\. Position of the Chat Window**

The chat window is always located at the bottom right of the screen. Click on it to open.

**2\. Categories in the Chat Window**

Our chat window is divided into three main categories: **Home**, **Messages** and **Help**.

-   **Home**: Here you will find our **AI Marketing Assistant**. If you have a creative block and don't know what to post, this Magic Chat is just right for you.
    
-   If you discover a bug and want to report it, simply click on **Report Bug**.
    
-   If you have cool ideas for improvements or new features, click on **Request Feature**.
    
-   For personal support or if you want to unsubscribe from DotSimple, contact us directly here.
    

**3\. Messages**

All messages you have sent to us can be found under the **Messages** category. This way, you can track your communication and our responses.

**4\. Help Center**

Our **Help Center** is divided into six categories:

-   **Onboarding**: Guides to help you get started.
    
-   **Create Post**: Tips on how to create and schedule a post.
    
-   **Account and Workspace Settings**: Information on managing your account and workspace settings.
    
-   **Analytics**: Insights on how to use our analytics tools.
    
-   **API Reference**: Technical documentation for integration with DotSimple.
    
-   **Integrations**: Details on linking DotSimple with other tools and platforms.
    

* * *

We hope this article helps you use the DotSimple chat window effectively! If you have any questions or need assistance, do not hesitate to contact us.