Overview

If your account status shows "Disconnected," this means your account needs to be reconnected to your LinkedIn profile.
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To re-connect your account, please follow the steps below:

1. Go to Settings and then LinkedIn account settings
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2. You will get an error code. Here's a quick guide on what these error codes mean:
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   ​Error 01: Unknown reason. If you get error 01, please contact our support team.

   Error 02: Your account has a server issue. Please contact support so our team can replace your account's server.

   Error 05: Your account has been restricted by Linkedin.

   Error 07: verification timeout, you need to press Save Changes in order to continue with your verification process.
   ​Anti-captcha: Click Save Changes and resolve the captcha puzzle

   
   Types of code verifications:

   1. Enter Linkedin verification PIN sent to Linkedin email address

   2. Enter Linkedin verification PIN sent to phone number registered in Linkedin

   3. Tap yes on a notification send to the Linkedin mobile app

   4. Enter authenticator app code
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      ​NOTE: any verification method that requires a code is time sensitive, and it will last 15 minutes approximately. If the code is not entered in those 15 minutes, error 7 will show up.
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3. After proceeding with any of the verification processes that the system asks you to, your account should be activated after a few seconds.
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   We strongly recommend all users to go through the ID verification via Persona to prevent disconnection issues.

If you are prompted with errors during this process and cannot activate your account, please contact us via our live chat support or email at support@dotsimple.io